MORE than 1,200 calls have been answered by Clare’s Covid-19 Community Response Helpline since it was set up last March. Members of the Rural Strategic Policy Committee (SPC) were briefed at a meeting last week by Senior Executive Officer, Bernie Haugh, who outlined how the local authority continues to coordinate the service with the support of a county-wide network of volunteers. “Up to February 14, the helpline has responded to 1,277 calls, with call relating to medical help needs, collection and delivery of food and fuel, the delivery of meals, social isolation and related queries,” Ms Haugh said. Detailing the reasons people gave for using the helpline, Ms Haugh noted that many calls related to general council services. “The greatest volume of calls falls under the category of ‘Other Requests,’ which relates to queries regarding other council services, information and sign-posting, so the helpline has been used as a forum for people to tap into resources locally and nationally, throughout …
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