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Tag Archives: phone coverage

Council still awaiting response from Eir over Clare consumer issues

EIR have still not responded to a formal request from the local authority for clarity on who members should contact in emergencies during phone and broadband outages. Councillor Pat Hayes said that despite recent revelations by Eir’s Chief Executive about problems in staffing its customer service function, the council had received no formal response to a query sent some months ago. “Considering that the company was once State owned and now it’s privately owned, I can’t understand why it never recognised or placed any value on customer loyalty,” the Chairperson of Killaloe Municipal District said. “People still ring their local councillor on a regular basis because they get no satisfaction from Eir, or can’t get through at all to them. As councillors, we would like to know who we can speak to within the company, but as yet, have had no reply from the company. I am hoping that, in terms of broadband, the National Broadband Plan, who have agreed …

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Loophead phone coverage ‘virtually non-existent’

THE plight of the farming community in accessing mobile phone and broadband services in West Clare has been highlighted by a Loop Head man who estimates that his family have paid more than €1,000 over a six-month period when they have virtually no coverage. John Keane, who lives half way between Cross and Kilbaha, is a dairy farmer, milking over 200 cows a day. He outlined how, since last November, five members of his family have had worsening problems in accessing a phone signal, and said the issue is also affecting the wider community. The situation is now so bad that Mr Keane fears that in the event of him having an accident or a heart attack in his milking parlour, he would be unable to use his phone to raise the alarm. “I would die in the milking parlour, if, God forbid, I had a heart attack,” he said. “As a farmer, the mobile phone is a safety net. …

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Coverage blackout costing businesses

Tourism businesses are losing “invaluable” free publicity because of the poor phone and broadband coverage in the county. According to John Connolly of Hazel Mountain Chocolate, “Social media can generate such momentum behind a business” and poor internet access prohibits people from “advertising your business for free”. Mr Connolly added that, for many businesses, strong broadband is necessary from a basic operational level. “We have had every provider in the country come to us and no one was able to offer us guaranteed internet. We ended up using satellite broadband, which is just fast enough for the visa machine, if you stand in the right place in room. Last year we went to a cocoa plantation in Costa Rica; they had broadband and phone coverage and they didn’t even have a flushing toilet,” he said. The phone coverage is so bad in some parts of the county that a local priest asked one mobile operator if erecting a mast on …

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