The Clare Champion Clare news, sport, entertainment and local notes
EIR have still not responded to a formal request from the local authority for clarity on who members should contact in emergencies during phone and broadband outages. Councillor Pat Hayes said that despite recent revelations by Eir’s Chief Executive about problems in staffing its customer service function, the council had received no formal response to a query sent some months ago. “Considering that the company was once State owned and now it’s privately owned, I can’t understand why it never recognised or placed any value on customer loyalty,” the Chairperson of Killaloe Municipal District said. “People still ring their local councillor on a regular basis because they get no satisfaction from Eir, or can’t get through at all to them. As councillors, we would like to know who we can speak to within the company, but as yet, have had no reply from the company. I am hoping that, in terms of broadband, the National Broadband Plan, who have agreed …
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