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Tag Archives: Eir

Fix found for North West Clare phone coverage issue

HOPES have been voiced of an end to a long-running problem for customers on eir’s mobile network across North West Clare. For several months now, customers have been frustrated by difficulties in achieving stable connections for calls and mobile broadband. The situation prompted an outpouring of anger from home, farm and business customers relying on the service, particularly during the pandemic. Such was the level of severity that the issue was raised in Dáil Éireann when Deputy Michael McNamara appealed to the Tánaiste to investigate the powers of the regulator, ComReg. The Independent TD was sharply critical of what he described as a failure to deliver on promises made in the Programme for Government. He raised the issue directly with the CEO of the company, Carolan Lennon after she faced an onslaught of criticism during an appearance before the Oireachtas Committee on Transport and Communications at the end of last year. Since raising the matter in the Dáil last month, …

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Council still awaiting response from Eir over Clare consumer issues

EIR have still not responded to a formal request from the local authority for clarity on who members should contact in emergencies during phone and broadband outages. Councillor Pat Hayes said that despite recent revelations by Eir’s Chief Executive about problems in staffing its customer service function, the council had received no formal response to a query sent some months ago. “Considering that the company was once State owned and now it’s privately owned, I can’t understand why it never recognised or placed any value on customer loyalty,” the Chairperson of Killaloe Municipal District said. “People still ring their local councillor on a regular basis because they get no satisfaction from Eir, or can’t get through at all to them. As councillors, we would like to know who we can speak to within the company, but as yet, have had no reply from the company. I am hoping that, in terms of broadband, the National Broadband Plan, who have agreed …

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Broadband frustrations increase for East Clare residents working from home

FRUSTRATION at poor broadband across large sections of East Clare has intensified as more people try to work and study from home in response to the pandemic. One Tulla resident has told The Champion of her efforts to improve her family’s service which has involved contacting ten different providers, to no avail. The women, who lives just a few kilometres from the town, is a customer with Eir and uses a mobile broadband dongle. “I originally had broadband through the phone line and the service was very poor,” she explained. “The mobile device is supposed to provide wireless internet for up to ten devices, but if you have any more than two connected, it is a disaster. I’m working from home and my daughter was in Leaving Cert, so her studies had to take priority. At best, the service is okay, but that’s all. It is affected by bad weather too, which doesn’t help.” After trying ten different service providers …

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Call for ‘joined up thinking’ as storm season approaches

JOINED up thinking between agencies including the local authority, the ESB and Eir, as owners of the phone infrastructure network, has been called for in the wake of Storm Ellen in East Clare. Addressing the most recent meeting of the Killaloe Municipal District, Councillor Pat Burke said the storm had had a far more serious impact on East Clare than had been forecast. “If you were in Ennis, Quin or Tulla,” he said, “you’d hardly have noticed that there had been a storm. But, there was an awful lot of damage in areas around Scariff, Mountshannon and Whitegate.” The Fine Gael member commended the work of council crews, the fire service and local farmers and landowners. “Local people were out helping with chain saws and tractors to open a number of roads,” he said. “We’re very grateful to them and there was a very coordinated approach taken between themselves and the council and the ESB.” In relation to the extensive …

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Killaloe Cathaoirleach critical of Eir in wake of Storm Ellen outages

STORM Ellen resulted in thousands of homes and businesses in East Clare being left without power and phone coverage, some for a number of days, as repair crews worked into last weekend to repair damage. The situation, which caused serious inconvenience for local retailers and households over the course of last Thursday and Friday, prompted the Cathaoirleach of the Killlaoe Municipal District to call on the main operators of the fixed-line network to keep their customers better informed in terms of outages and repair times. Eir came in from considerable criticism from Councillor Pat Hayes, who said the company needed to do more to support customers the event of widespread outages. “The power and phone outages caused real difficulties for people from Scariff, Mountshannon and out as far as Whitegate, after Storm Ellen,” he said. “The council and the Fire Service did a huge amount of work. The ESB, in fairness, were very helpful and, as always, responded as quickly …

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