Three Ireland is to expand operations at its Limerick customer experience centre, with the creation of 175 new jobs over the next four years as the Irish office begins to export services to Three UK business customers for the first time.
The 175 new jobs will include both full time and part time positions and openings across a range of job titles and experience levels in the B2B sector. The employment opportunities will range from Customer Care, Team Leaders, Operations and Management.
The Limerick customer experience centre has a strong history in Castletroy, originally established over 20 years ago and currently employing close to 400 people.
Given the skills, expertise and talent in the Limerick centre, it is well placed to advise international clients across a broad range of connectivity services including IoT, ICT products and cost management.
The expansion to support business customers in the UK market is the realisation of a key strategic objective for the team in Limerick. This project is supported by the Irish Government through IDA Ireland.
Tánaiste & Minister for Enterprise Trade & Employment Leo Varadkar TD said: “These 175 new jobs for Castletroy are really welcome news from Three Ireland. For over 20 years, Three Ireland has invested in Limerick and the Mid-West region, creating jobs and providing services.
“These new jobs further strengthen the company’s presence and commitment to Limerick and are a testament to the existing staff in Castletroy. The best of luck to the team with this latest expansion.”
Announcing the new jobs, Robert Finnegan, CEO of Three Ireland and Three UK, said: “This expansion of operations in our award-winning Limerick Customer Experience Centre demonstrates the strength of Three’s customer service in Ireland and we are very excited to build on the high standard of talent we have.
“As the largest mobile telecommunications provider in Ireland by market share, with the fastest overall network, our Customer Care was awarded Contact Centre of the year in 2021 and we’re extremely happy to bring this exceptional level of service to our Three UK Business customers as well.
This also underlines our commitment to Limerick as an employment hub into the long-term. Three Ireland has been investing and growing in Limerick for over 20 years, and today, we are reaffirming and increasing that commitment with the creation of these roles”.
IDA CEO Martin Shanahan said: “Three’s decision to expand the strategic operations at its Customer Experience Centre in Limerick is terrific news for the Mid-West Region and demonstrates Three’s confidence in its ability to service international clients from Limerick. I wish to congratulate Three on this expansion and assure the team of IDA Ireland’s continued support.”