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Tag Archives: direct provision. Ombudsman

Ombudsmen to deal with Direct Provision issue

From Monday next, the Ombudsman’s Office will be accepting complaints from people living in Direct Provision, while complaints from children or on behalf of children, can be made to the Ombudsman for Children’s Office. This is a change that has been long called for by both Offices and which will provide equal access to complaints procedures for people in Direct Provision. Until now residents in direct provision centres could complain to the Reception and Integration Agency, a body of the Department of Justice and Equality. Now residents who have raised an issue with the manager of the accommodation centre, and the Reception and Integration Agency, and who are not satisfied with the outcome, will be able to make a complaint to the Ombudsman or the Ombudsman for Children. Ombudsman Peter Tyndall said, “The direct provision system has rightly been criticised both nationally and internationally. While the government will shortly implement a more streamlined system for asylum applications those still living …

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